This policy sets out the basis on which we process any personal information that we obtain about you. This includes any personal information that we collect from you when you register with us for an event and/or use the Website at (the “Website”) or any other websites associated with our events.
By registering with us or by using our Websites, you consent to the collection and use of your personal information by us for the purposes authorised below and for any other purpose which is reasonably necessary for the provision of services to you and the proper administration of the Website and Cosmonauts events.
What information do we collect?
Where we use the expression “Personal Information” we mean information that relates to a living individual who can be identified from that information, or from that information and other information that is held by or is likely to be held by us.
We also monitor user traffic patterns to enable us to improve the service we provide.
You must ensure that the personal information you provide is true, accurate and complete. It is also your responsibility to let us know about any changes to your personal information so that we can ensure our records are complete and up-to-date.
Changes to our policy
How do we use the data we collect?
We use personal information collected from you for the following purposes:
to assist you with any enquiries that you have raised with us, including any queries and issues raised in any correspondence and via the Website;
to carry out our obligations arising from any contracts entered into between you and us;
to transfer your details (including account details) to relevant third parties, industry organisations and regulators as reasonably required for the operation of our business; and
to carry out auditing, research and analysis in order to maintain, protect and enhance the use of the Website by users.
Where you have not objected to such use, we might also use your information to let you know about other services which we offer and which we believe may be of interest to you. We may also notify you, for example, of similar events & services that you may be interested in, where you have not already registered your interest in that event or service.
If you do not object initially, but you change your mind later, please email us at email@example.com. You have the option to edit your communications preferences and opt-out of mailings and/or any third party communications by emailing us at the above email address.
Disclosure of your information
If you have consented to us doing so, we may also share your personal information with our franchisees and affiliates for the purpose of enabling those franchisees and affiliates to contact you to let you know about other events or services which they offer and which they believe may be of interest to you.
If you have consented to us sharing your information with franchisees and affiliates but you change your mind later, please email us at firstname.lastname@example.org.
We employ other companies and individuals to carry out functions on our behalf, including sending mail, providing marketing assistance, analysing data and providing customer services. In order to carry out their functions, these companies and individuals may require access to your personal information but we shall only disclose such personal information as is needed by them to perform their functions.
Where requested to do so, we may co-operate with any court, regulatory body, police authority or other similar authority in any investigations in connection with your participation in an auction, exposition, event and/or use of the Website. Where required, this may include disclosing information to such authorities about communications provided to us on registration and information transmitted via the Website.
The information that we collect from you may be transferred to, accessed from and/or stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers.
How do we store and maintain personal information?
All information you provide to us via the Website is stored on secure servers. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of any information transmitted to the Website; any transmission is at your own risk.
It may be necessary for us to maintain our records for a number of years. However, if your information is no longer required, we will destroy records containing personal information securely.
Cookies – What are they and how do we use them?
Simplify the logging on process for registered users help ensure the security and authenticity of registered users provide the mechanisms for online shopping and enable traffic monitoring.
On visiting our Website you will be sent anonymous cookies to keep track of your browsing patterns and build up a demographic profile. Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser.
Whilst you do not need to allow your browser to accept cookies, you must have cookies enabled in order to browse much of the Website and to access any areas reserved for registered users.
The Website contains links to other websites. Please note that we are not responsible for the privacy practices of such other websites, and we recommend that you read the privacy statements immediately on entering other websites.
You have the right to request us to stop using your personal information, to obtain a copy of any personal information which we hold about you and to notify us of any inaccuracies.
If you would like to obtain a written copy of your personal information please write to us. You will need to verify your identity and specify what information you require. If you prefer you may also call us on +44 (0) 2075 903 033
The Data Protection Compliance Officer
212 New King’s Road
If you wish to know more about your rights please visit the Information Commissioner’s Website at www.informationcommissioner.gov.uk.
Terms & Conditions
You agree that you are only authorised to visit, view and to retain a copy of pages of this Site for your own personal use, and that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than to review event and promotional information, for personal use, or to purchase tickets or merchandise for your personal use, unless otherwise specifically authorised by Cosmonauts to do so. You also agree not to deep-link to the site for any purpose, unless specifically authorised by Cosmonauts to do so. The content and software on this Site is the property of Cosmonauts and/or its suppliers and is protected by UK and international copyright laws.
Cosmonauts does not promise that the Site will be error-free, uninterrupted, nor that it will provide specific results from use of the Site or any Content, search or link on it. The Site and its Content are delivered on an “as-is”and “as-available” basis. Cosmonauts cannot ensure that files you download from the Site will be free of viruses or contamination or destructive features. Cosmonauts disclaim all warranties, express or implied, including also any implied warranties of merchantability and fitness for a particular purpose. Cosmonauts will not be liable for any damages of any kind arising from the use of this Site, including without limitation, direct, indirect, incidental, and punitive and consequential damages. Cosmonauts makes no guarantee of any specific result from use of this Site or use of the Cosmonauts service.
Cosmonauts disclaims any and all liability for the acts, omissions and conduct of any third party users, Cosmonauts users, advertisers and/or sponsors on the Site, in connection with the Cosmonauts service or otherwise related to your use of the Site and/or the Cosmonauts service. Cosmonauts are not responsible for the products, services, actions or failure to act of any venue, performer, promoter or other third party in connection with or referenced on the Site. Without limiting the foregoing, you may report the misconduct of users and/or third party advertisers, service and/or product providers referenced on or included in the Site to Cosmonauts using our email address provided on the contact section on this Site. Cosmonauts may investigate the claim and take appropriate action, in its sole discretion.
Cosmonauts logos as well as Cosmonauts designs found on this site are registered trademarks of Cosmonauts. Cosmonauts’s trademarks may be used publicly only with the written permission of Cosmonauts.
Ownership of Materials
All materials on Cosmonauts’s website are copyrighted and are protected under treaty provisions and world-wide copyright laws. Cosmonauts’s materials may not be reproduced, copied, edited, published, transmitted or uploaded in any way without Cosmonauts’s written permission. Except as expressly stated in the limited licence provision of these terms and conditions, Cosmonauts does not grant any express or implied right to you under any of its trademarks, copyrights or other proprietary information.
We will terminate the privileges of any user who uses this Site to unlawfully transmit copyrighted material without a license, express consent, valid defence or fair use exemption to do so. In particular, users who submit Content to this Site, whether articles, images, stories, software or other copyrightable material must ensure that the Content they upload does not infringe the copyrights or other rights of third parties (such as privacy or public rights). After proper notification by the copyright holder or its agent to us, and confirmation through court order or admission by the user that they have used this Site as an instrument of unlawful infringement, we will terminate the infringing users’ rights to use and/or access this Site. We may, also in our sole discretion, decide to terminate a user’s rights to use or access the Site prior to that time if we believe that the alleged infringement has occurred.
Links and Search Results
The Site may automatically produce search results that reference or link to third party sites throughout the World Wide Web. Cosmonauts has no control over these sites or the content within them. Cosmonauts cannot guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive. Cosmonauts does not endorse the content of any third party site, nor do we warrant that they will not contain viruses or otherwise impact your computer. By using the Site to search for or link to another site, you agree and understand that you may not make any claim against Cosmonauts for any damages or losses, whatsoever, resulting from your use of the Site to obtain search results or to link to another site. If you have a problem with a link from the Site, please notify us using the online help desk and we will investigate your claim and take any actions we deem appropriate in our sole discretion.
These terms and conditions (Terms) apply to the order by you and supply of services by us to you (Contract). No other terms are implied by trade, custom, practice or course of dealing.
1.SALE OF TICKETS
1.1 You are responsible for carefully examining the information and details included in the ticket upon receipt and reporting it to Cosmonauts.
1.2 Tickets you purchase are for your personal use only. Tickets are not transferable and must not be transferred or resold without prior written consent of Cosmonauts. Cosmonauts has the right to cancel tickets that have been resold at a higher price without prior notification and the holder may be refused entry.
1.3 Cosmonauts reserves the right to introduce discounts and special offers at any time, and these cannot be applied to tickets already purchased. Only one discount can apply to any one ticket.
2. CANCELLED/ RESCHEDULED EVENTS/CHANGES TO AGENDA
2.1 Where an event is cancelled or rescheduled, we will use our reasonable endeavours to notify you using the details you provided us with at the time of ordering. We will inform you of such cancellation at least 2 weeks before the date of the event.
2.2 It is your responsibility to inform us of any change to the contact address, telephone number or email address you provide us with at the time of ticket purchase.
2.3 Cosmonauts reserves the right to change the agenda, speakers or venue of the event(s) at its sole discretion. All ticket holders will be notified of any changes as promptly as practically possible on the contact information provided by you.
2.5 Speakers, programme and discussion details are correct at the time of sale or print publication, but amendments and changes are highly possible and may be unavoidable.
3.1 Ticket(s) purchased on this website or through our sales team, cannot be exchanged, cancelled or refunded after purchase. Transfer of a ticket may be possible only after receipt of prior written confirmation from Cosmonauts.
3.2 For Sponsorship Packages, in case the Organiser is forced to postpone the Conference for a period longer than 9 months from the previously scheduled date or cancel the Conference due to a change in COVID-19 regulations, the Participant shall be entitled to
3.2.1 request a transfer of the Sponsorship Package to a future show organised by the Organiser subject to an agreement between the Parties; or
3.2.2 terminate this Agreement and shall be entitled to request a full refund subject to clause 3.7 and 3.8.
3.3 For Tickets, in case the Organiser is forced to postpone the Conference for a period longer than 9 months from the previously scheduled date or cancel the Conference due to a change in COVID-19 regulations, the Participant shall be entitled to
3.3.1 request a transfer of the Ticket(s) to a future show organised by the Organiser subject to an agreement between the Parties; or
3.3.2 in the case where 2 (two) tickets are purchased from the same organisation, the Participant shall be entitled to request a 50% refund, subject to clause 3.7 and 3.8.; and
3.3.3 for Group Tickets (3 or more), the Participant shall be entitled to request a full refund subject to clause 3.7 and 3.8.
3.4 The refund for ticket(s) equals the price paid by you to us for such ticket, excluding any applicable per ticket booking fee.
3.5 The refund for Sponsorship Package(s) equals the price paid by you to us, excluding any applicable booking or bank fees incurred by the Participant.
3.6 Where the Organiser is forced to postpone the Conference within 9 months from the previously scheduled date, the Participant will not be entitled to claim any refund, but may transfer the purchased Sponsorship Package or Tickets to any of other events organised by the Organiser subject to an agreement between the Parties.
3.7 In case a refund is requested, the Participant must submit a refund claim to the Organiser in writing, no later than 5 working days from receipt of the event postponement or cancellation notice.
3.8 In case a claim for refund is raised by the Participant under clause 3.2, the Organiser shall issue any refund within 30 days from the date of receipt of the refund claim in writing.
3.9 Refunds shall only be made to the person who purchased the tickets and refund will be made via bank transfer to the same account used for purchase, unless previously agreed in writing by the Parties.
3.10 A ‘material’ change to the programme of the Event is a change which, in our reasonable opinion, makes the event materially different to the event that purchasers of the ticket or Sponsorship Package, taken generally, could reasonably expect. The use of deputising participants, speakers, presenters, agenda shall not comprise a material change.
3.11 These Terms and Conditions do not and shall not affect your statutory rights as a consumer. For further information about your statutory rights contact Citizens Advice, or the Department for Business Innovation and Skills.
4.1 Cosmonauts reserves the right to refuse admission, and to request any ticket holder to leave our building at any time. For example, if a ticket holder appears to be under the influence of drink and/or drugs and/or is acting aggressively, carrying offensive weapons or illegal substances, the ticket holder may be refused admission.
4.2 Cosmonauts reserve the right to refuse re-admission to any person not in possession of a ticket or the retained portion of the ticket.
4.3 Attendees must not obstruct any stairway or gangway within a venue and must not affect the enjoyment of the audience and/or the running of the venue/concert and/or cause a risk to the safety of the audience or officials.
4.4 All persons must follow the instructions of any officials of Cosmonauts. Any persons in breach of this clause may be removed from the premises.
5.1 Personal arrangements including travel, accommodation or hospitality relating to the event which have been arranged by you are at your own risk. Unless otherwise stated in this clause, our and the venue’s liability to you in connection with the event (including, but not limited to, in the event of cancellation, rescheduling or material change to the programme of the event) shall be limited to the ticket price paid by you including the per ticket booking fee.
5.2 Neither we nor the venue will be responsible for any loss, injury or damage to any person (including you) or property howsoever caused (including by us and/or by event partner(s)): (a) in any circumstances where there is no breach of a legal duty of care owed by us or the venue); (b)in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach (save for death or personal injury resulting from our negligence); or (c) to the extent that any increase in any loss or damage results from breach by you of any of these Terms and Conditions and/or any terms and conditions of the event partner(s).
5.3 Nothing in these Terms and Conditions seeks to exclude or limit our or the event partner(s)’ liability for death or personal injury caused by our or the event partner(s)’ (as relevant) negligence, fraud or other type of liability which cannot by law be excluded or limited.
6.1 Cosmonauts or its agents may carry out film or sound recording in or around our venues. By purchasing tickets you consent to you and your party being included in any recording, and to its exploitation, without payment.
7. DATA PROTECTION
7.1 Once you have booked tickets for a Cosmonauts event your name and email address will be held and processed for marketing purposes. From time to time, we will send you information about similar events and activities using the information you have provided and this information will be passed along to our sponsors. If you do not wish to receive any further information you should unsubscribe from any emails where indicated or alternatively contact Nickolai at